By placing an order in completing and submitting an electronic order via our website, you are making an offer to purchase goods which, if accepted by Posman Books, will result in a binding contract. Posman Books must receive payment of the whole price for the goods that you order before your order can be accepted. Please note orders will only be dispatched once we have received authorization from your payment card issuer.
After you have placed your order Posman Books will send you an email to acknowledge your order and confirm which goods you have ordered. Please note that this email does not constitute an order acceptance from us and we reserve the right to refuse any order. Once the order has been processed, a further email will be sent to you as confirmation that your order has been accepted and is due for dispatch. Posman Books is not obliged to accept your order and will not accept your order for reasons including but not limited to the following:
– the goods are currently not in stock;
– your payment is not authorized;
– there is an error on our website regarding the price or other details of the goods;
– you have cancelled your order in the manner prescribed below (Cancelling Orders)
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please email email@example.com stating “Order Cancellation” in the subject line. You will need to give us written confirmation of your name, address and order number to cancel your order. If you cancel part of an order, the postage and packaging charge will be recalculated on the price of the goods you keep. Cancelled orders will be refunded in full however this does not include any return shipping costs that you incur.
If you are not satisfied with your goods then please notify us within 14 days of receiving your order by emailing firstname.lastname@example.org. Upon written notification we will at our option exchange the goods; make good any shortage or non-delivery; or refund to you the amount paid by you for the goods in question to the original method of payment. To receive a full refund the goods must be returned in their original packaging and in the same condition in which they were received. If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please note that our returns policy does not affect your consumer statutory rights.
Posman Books will not be liable to you for any indirect or consequential loss or damage arising out of any problem relating to goods delivered to you and shall have no liability to pay any compensation other than to refund you the amount paid for the goods upon their return. Nothing in these terms and conditions creates any right which is enforceable by any person who is not a party to the contract between you and Posman Books. Posman Books shall have no liability to you for any failure to deliver the goods you have ordered or for any delay, damage or defect to goods delivered caused by circumstances beyond its reasonable control. If any part of these conditions is unenforceable (including any provision in which Posman Books excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
If you have a complaint, please contact us by email, post or phone at:
9 Grand Central Terminal
New York, NY 10017